With new age of internet, writing a review or complaint is like writing a letter years ago. Now sites like Yelps, Angie's List, Google contain thousands of reviews and complaints more or true or false. Is this good or not when we take decision to hire a company to service our problem base on reviews or complaints? Probably 50-50. One think we want to bring in front of you, sometimes a small company which don't have a full marketing department, but have good technicians is more helpful for your needs. This is experience and that thoughts they don't need internet advertising because they are there and serve you ALL the time ON TIME and WELL.
P.S. We understand the internet is present but is he the FUTURE!?